I’ve been in the security industry since I was 19 and now I’m 28. I've used various CRM systems starting with Engarde until I found Tier32. Tier32 is the only system available that is designed to push all account creation to the field which in turn keeps your office staff able to focus on correcting problems like funding tickets and collections. Also, Tier32 just keeps getting better! Thank you!
We simply couldn't have handled the kind of growth we've seen over the last two years without Tier32. Tier32 provided us a holistic, closed-loop solution that let us scale the business dramatically, while at the same time improving our processes and reducing costs.
I can confidently say that Tier32’s system is the best security industry CRM on the market. The numerous modules and applications work seamlessly together to create a very robust and user friendly product. This ultimately translates to improved service to our customers. The licensing and human resource applications have been extremely beneficial and replaced spreadsheets and hours of manual tracking and work.
As our company was rapidly expanding we knew we needed a new CRM system. The Tier32 platform is exactly what we needed. This multifaceted system easily helped with our basic and more complicated needs. Working with them has been a joy as they truly understand what is needed to increase efficiency and ensure data integrity.
Tier32 gives the front end user the right tools they need to do their jobs efficiently. You can easily track your employees through a time card module. You can track your customers and identify specific trends or areas of improvement in your company with the easily customizable tools within the system. While there are other CRM’s in the field that claim to work for the ever growing security industry, nothing out there competes with what Tier32 has to offer.
Tier32 is my command center in the field. Whether I’m helping a tech trouble shoot an active install, scheduling jobs, or checking office stats, Tier32 Mobile keeps me informed from the palm of my hand. It has literally replaced the need for an office assistant.
I have been an Tier32 user for over 6 years. Tier32 has made billing our customers and accurately tracking customer balances a breeze, we would not be able to bill our thousands of customers without it.
Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!
Since day one, Tier32 has been updating and improving their system to make things efficient, easier to use, and simple to understand. They are fantastic at assisting with technical issues and respond in a very prompt manner. They also listen to and add our feature requests. They make us feel heard and the relationship feels more like business partners instead of consumer and provider.