Tier32 for Customer Service


If you had it your way, you would catch every customer problem before it turned into a fire. Life would even be better if you could focus your time and energy on proactively making and keeping customers happy. It's time to deliver better customer experiences with Tier32.

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Tier32 for Customer Service


If you had it your way, you would catch every customer problem before it turned into a fire. Life would even be better if you could focus your time and energy on proactively making and keeping customers happy. It's time to deliver better customer experiences with Tier32.

Features

Deliver superior customer experiences.


With Tier 32 access, creation is a breeze using dynamic survey scripts, central station integration, and quality service tools. In House accounts will also be well take care of with our case management solutions, contact logs, and mobile access which allows visibility across the board to keep your customers happy.

Customer Communication

Your team can utilize Tier 32's communication manager. Allowing you to send email and text communications to stay updated; reminder alerts for service tickets, quotes for potential customers, and your pre-formatted Welcome messages to make sure your customers get the communication they need.

Case Management

Track issues through to resolution; Being able to create cases with customizable subcategories for each individual department to be able to keep organized and track when follow up is needed or when it’s complete. Running reports on tasks that were completed in the system to keep an eye on your team’s success.

Service Tickets

Tracking the Status and Queue the ticket is in, assigning the tech and warehouse the inventory will be used from, and marking the Arrival and Departure times that are expected from the techs. Manage Technician jobs through our Tech Scheduling software. Allow your team to check the mapping and proximity of each appointment for the most effective scheduling.

Get a portal, tools, and data insights specific to your department.

Customer Management

The Tier32 customer service portal allows your teams to simplify their workload by using our Central Station & Signal Forwarding integration to better understand customer issues and help them get resolved much faster.

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Get real-time updates on customer interactions

Create and assign service tickets

Access documents for each individual customer

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Customer Case Management

Tier32 makes it easy for security customer service departments to manage every piece of customer issues, from service cases, to collection requests. Your teams can even open payment holds on reps and technicians to make sure that they follow-up and complete any task needed.

Get billing, payment, and aging reports

Track customer aging to increase retention

Set-up recurring automatic billing

Service Tickets

Schedule your technicians with the upmost care with our scheduling tools. You are able to view a map of all a specific techs current tasks or have our system run calculations for you to tell you how far away each job is from each other. Allowing your team to more efficiently schedule jobs.

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Department Insights

Track department performance at a glance or dive deep into numbers, and other data sets. With Tier32 every team has its own portal and tools to track & measure performance, execute day-to-day strategy, and create maximum resource efficiency. Keeping department heads happy and focused in the right direction just got a whole lot easier.

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Solutions for every department.

Tier32 gives the front end user the right tools they need to do their jobs efficiently. You can easily track your employees through a time card module. You can track your customers and identify specific trends or areas of improvement in your company with the easily customizable tools within the system.


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Brian Carter, Call Center Director

Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!


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Courtney Meyers, Operations Manager

Since day one, Tier32 has been updating and improving their system to make things efficient, easier to use, and simple to understand. They are fantastic at assisting with technical issues and respond in a very prompt manner. They also listen to and add our feature requests. They make us feel heard and the relationship feels more like business partners instead of consumer and provider.


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Carlos Martinez, Compliance & Critical Information Manager

One platform to manage your entire security company.