Tier32 for Customer Service


If you had it your way, you would catch every customer problem before it turned into a fire. Life would even be better if you could focus your time and energy on proactively making and keeping customers happy. It's time to deliver better customer experiences with Tier32.

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Tier32 for Customer Service


If you had it your way, you would catch every customer problem before it turned into a fire. Life would even be better if you could focus your time and energy on proactively making and keeping customers happy. It's time to deliver better customer experiences with Tier32.

Features

Deliver superior customer experiences.


With the Tier32 CRM, you have access to real-time data to track a customer from lead to contract completion. Get the customer insight you need to engage and increase loyalty at the right times.

Customer Management

Easily track and engage customers at the right times to improve retention and increase loyalty.

Customer Billing

Get the tools you need to process payments, set up automatic billing, and create reports.

Service Tickets

If a customer has a problem, fix it quickly with Tier32. Create tickets, notes, record & listen to calls.

Get a portal, tools, and data insights specific to your department.

Customer Management

The Tier32 customer service portal simplifies customer management, letting you focus on creating better customer experiences.

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Get real-time updates on customer interactions

Create and assign service tickets

Access documents for each individual customer

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Customer Billing

Tier32 makes it easy for security customer service departments to manage every piece of customer billing and aging.

Get billing, payment, and aging reports

Track customer aging to increase retention

Set-up recurring automatic billing

Department Insights

Track department performance at a glance or dive deep into numbers, KPIs, and other data sets. With Tier32 every team has its own portal and tools to track & measure performance, execute day-to-day strategy, and create maximum resource efficiency. Keeping department heads happy and focused in the right direction just got a whole lot easier.

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Solutions for every department.

Tier32 gives the front end user the right tools they need to do their jobs efficiently. You can easily track your employees through a time card module. You can track your customers and identify specific trends or areas of improvement in your company with the easily customizable tools within the system.


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Brian Carter, Call Center Director

Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!


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Courtney Meyers, Operations Manager

Since day one, Tier32 has been updating and improving their system to make things efficient, easier to use, and simple to understand. They are fantastic at assisting with technical issues and respond in a very prompt manner. They also listen to and add our feature requests. They make us feel heard and the relationship feels more like business partners instead of consumer and provider.


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Carlos Martinez, Compliance & Critical Information Manager

One platform to manage your entire security company.