Tier32's communication manager, allows you to send email and text communications so everyone can stay updated on; reminder alerts for service tickets, quotes for potential customers, and your pre-formatted welcome messages to make sure your customers get the communication they need.
Track issues through to resolution; Being able to create cases with customizable subcategories for each individual department to be able to keep organized and track when follow up is needed or when it’s complete. Running reports on tasks that were completed in the system to keep an eye on your team’s success.
Track the status and queue a service ticket is in, assign the tech & warehouse the inventory will be pulled out of, and mark the arrival & departure times that are expected from the techs. Manage technician jobs through our tech scheduling software. Allow your team to check the map and proximity of each appointment for the most effective scheduling.
Get a portal, tools, and data insights specific to your department.
The Tier32 customer service portal allows your teams to simplify their workload by utilizing our central station and signal forwarding integration, to better understand customer issues and help them get resolved much faster.
Get real-time updates on customer interactions
Create and assign service tickets
Access documents for each individual customer
Customer Case Management
Tier32 makes it easy for security-based customer service departments to manage every piece of a customer's issue, from service cases to collection requests. Your agents can even open payment holds on reps and technicians to ensure that they follow-up and complete any task needed.
Get billing, payment, and aging reports
Track customer aging to increase retention
Set-up recurring automatic billing
Schedule your technicians with the utmost care using our scheduling tools. View a map of any techs' current tasks or have the Tier32 system calculate the distance between assignments, allowing your agents to more efficiently schedule jobs.
Track department performance at a glance, or dive deep into numbers, KPIs, and other data sets. With Tier32, every team has its portal and tools to track & measure performance, execute day-to-day strategy, and create maximum resource efficiency. Keeping department heads happy and focused just got a whole lot easier.
Solutions for every department.
Tier32 gives the front end user the right tools they need to do their jobs efficiently. You can easily track your employees through a time card module. You can track your customers and identify specific trends or areas of improvement in your company with the easily customizable tools within the system.
Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!
Since day one, Tier32 has been updating and improving their system to make things efficient, easier to use, and simple to understand. They are fantastic at assisting with technical issues and respond in a very prompt manner. They also listen to and add our feature requests. They make us feel heard and the relationship feels more like business partners instead of consumer and provider.