Tier32 for Tech Operations


The moment a sale goes through, field techs become the most important people in the company. Managing an ever-changing install & service schedule, equipment inventory, sales rep communication, and customer expectations can be overwhelming at times. Especially, during the summer!

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Tier32 for Tech Operations


The moment a sale goes through, field techs become the most important people in the company. Managing an ever-changing install & service schedule, equipment inventory, sales rep communication, and customer expectations can be overwhelming at times. Especially, during the summer!

Introducing a game-changing playbook.


With the Tier32 CRM, you can view company performance across every department in a single dashboard. Get key information in real-time so you can make smarter decisions for your company.

Performance View

View sales, installs, and top performers

Smarter Decisions

Access the info you need for efficient scheduling

Case Management

Create, track, assign and close service tickets.

Get a portal, tools, and data insights specific for your department.

Get sales alerts in real-time

See available techs & assign installs

Manage service tickets

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Manage Inventory, Paperwork, Payroll

Tier32 lets you easily manage all the moving pieces for tech operations. From equipment inventory to paperwork to payroll, Tier32 removes logistical barriers so technicians can focus on installing and keeping customers happy.

Get inventory reports & transfer equipment to any office or region

Easily manage hourly, salary, service ticket payroll for technicians

Equipment warehousing management

Add zones, test equipment & systems with mobile app

Register cells & verify signals with central stations across the country

Easily run equipment and system tests

Tech Scheduling

The Tier32 mobile app allows you to view real-time sales performance on the go right from your smartphone. Get alerts when sales have been made, view available technicians, and quickly assign out the install.

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Tools for Every Department

Track department performance at a glance, or dive deep into numbers, KPIs, and other data sets. With Tier32 every team has its own portal and tools to track & measure performance, execute day-to-day strategy, and create maximum resource efficiency. Keeping department heads happy and focused in the right direction just got a whole lot easier.

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Solutions for every department.

Tier32 is my command center in the field. Whether I’m helping a tech trouble shoot an active install, scheduling jobs, or checking office stats, Orion Mobile keeps me informed from the palm of my hand. It has literally replaced the need for an office assistant.


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Mike Robison, Regional Technician

I’ve been in the security industry since I was 19 and now I’m 28. I've used various CRM systems starting with Engarde until I found Tier32. Tier32 is the only system available that is designed to push all account creation to the field which in turn keeps your office staff able to focus on correcting problems like funding tickets and collections. Also, Tier32 just keeps getting better! Thank you!


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Kurt Denninghoff, Avant Security

Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!


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Courtney Meyers, Operations Manager

Get a portal, tools, and data insights specific for your department.