With our mobile integration, we allow techs to claim monitoring IDs and register cell units all from their mobile device. After registering their cell, they can check signals through our central station integration.
From rep requests to customer service cases, scheduling will be integrated across the board, so both your techs and your scheduling department know who is where and when.
From rep requests to customer service cases scheduling will be integrated across the board so both your techs and your scheduling department know who is where and when.
Get a portal, tools, and data insights specific for your department.
Get sales alerts in real-time
See available techs & assign installs
Manage service tickets
We are integrated with both central stations and signal forwarding companies so that your techs can streamline their install process. Techs will be able to acquire monitoring IDs, setup their signal forwarding account, and check their zones through our mobile site.
Get inventory reports & transfer equipment to any office or region
Easily manage hourly, salary, service ticket payroll for technicians
Equipment warehousing management
Tier32 allows you to easily manage all the moving pieces for tech operations. From equipment inventory to paperwork to payroll, Tier32 removes logistical barriers enabling technicians to focus on installing and keeping customers satisfied.
Add zones, test equipment & systems with mobile app
Register cells & verify signals with central stations across the country
Easily run equipment and system tests
The Tier32 mobile site allows you to observe real-time sales performance on the go right from your smartphone. Receive alerts when sales have been made, view available technicians, and instantly assign out the install.
Tools for Every Department
Track department performance at a glance, or dive deep into numbers, KPIs, and other data sets. With Tier32 every team has its own portal and tools to track & measure performance, execute day-to-day strategy, and create maximum resource efficiency. Keeping department heads happy and focused in the right direction just got a whole lot easier.
Solutions for every department.
Tier32 is my command center in the field. Whether I’m helping a tech trouble shoot an active install, scheduling jobs, or checking office stats, Orion Mobile keeps me informed from the palm of my hand. It has literally replaced the need for an office assistant.
I’ve been in the security industry since I was 19 and now I’m 28. I've used various CRM systems starting with Engarde until I found Tier32. Tier32 is the only system available that is designed to push all account creation to the field which in turn keeps your office staff able to focus on correcting problems like funding tickets and collections. Also, Tier32 just keeps getting better! Thank you!
Tier32 has been the best thing for our company. Being a small company it has made data keeping so much easier to keep track of all of our inventory and customers all in one place. Before Tier32 we had to do a lot of double data entry on 3 different websites. The convenience of having everything in one spot has saved us so much time!